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Vetropack grupa jedan je od vodećih europskih proizvođača ambalažnog stakla s tvornicama u Švicarskoj, Austriji, Češkoj, Hrvatskoj, Slovačkoj, Ukrajini, Italiji i Moldaviji, u kojima zapošljava preko 4000 zaposlenika. Svojim proizvodima svima omogućuje uživanje u hrani i pićima na elegantan, siguran i odgovoran način.

Customer Management Systems process driver


Locations: Croatia (Zagreb) preferably


This position is a result of our continuous need to improve. The Customer Management System Process Driver will collaborate with Sales and Marketing to analyse and improve the Customer Management process and tools. The system process driver contributes to the digitisation effort of Sales & Marketing to meet agreed-on objectives. He/she must work effectively with his/her IT peer to set technology priorities and conduct long-term planning. In short, the task of the CRM process driver is to suggest innovation to the Marketing and Sales and bring it to the next level.


Key responsibilities

  • Manages projects in coordination with the IT department to implement new Sales and Marketing systems and processes.
  • Takes action that is consistent with available facts, constraints and probable consequences. Uses these data to build project plans and ensure adherence to schedule and other specifications.
  • Recommends and implements CM process improvements, innovative solutions and policy changes.
  • Coordinates system maintenance, including assisting in the review, testing and implementation of CM systems upgrades or patches. Collaborates with functional and technical staff to coordinate application of upgrade or fix. Maintains CM systems tables and processes. Documents process and results.
  • Generates reports/queries/dashboards. Assists in development of standard reports for ongoing Sales and Marketing needs. Helps maintain data integrity in systems.
  • Participates in cross-functional projects and enhancements with other Sales and Marketing related areas.
  • In collaboration with IT department provides user support, including researching and resolving CM tools problems, unexpected results or process flaws.
  • In collaboration with IT department provides change requests prioritization, makes the change requests validated (budget and timing) as per project management process in place and acts as a liaison with CM tools vendors as needed
  • Develops and maintains materials, delivers process and systems end user training, support and troubleshooting as needed. Conducts training, including developing user procedures, guidelines and documentation. Trains end user on new processes/CM tools functionality. Trains new system local key users.
  • Conducts routine audits and validation to ensures accuracy of data, rectify discrepancies and/or missing data
  • Identifies opportunities for automation, validation and self-service to improve efficiency and data integrity of Sales and Marketing system processes
  • Utilizes interpersonal and customer focus skills when working with various customers and peers
  • Maintains awareness of current trends in CM systems with a focus on product and service development, delivery and support, and applying key technologies. Examines trends in information systems training, materials and techniques..


The Successful Candidate

  • Great project management skills.
  • Strong analytical skills.
  • Great communication and people skills.
  • Must be a creative thinker and be able to think out of the box.
  • Highly customer oriented. Collaborative team worker, willing to help, desire to improve processes, take initiative and solve problems.
  • Results oriented, hands-on, focused on problem-solving, resourceful.
  • Able to work in remote teams, in a matrix organization, working closely with production sites building a strong network, supporting development and coaching.
  • Ability to work with large sets of data, ability to multi-task, work under pressure to meet strict deadlines, adapt to a changing environment to achieve business goals and objectives
  • Skilled at effectively delivering end user training and support.
  • Uses effective approaches for choosing a course of action or develops appropriate solutions to issues that arise.



  • Bachelor’s degree in computer science or related field or equivalent relevant experience.
  • 3+ years hands-on experience working within Sales and Marketing software, Sales and Marketing processes preferably for multiple countries including experience with Sales and Marketing processes as well as core Sales and Marketing systems.
  • Experience in Sales and Marketing systems. CRM experience is a key preference.
  • English level B2 minimum in spoken and written language, knowledge of German, Italian and French is nice to have.
  • Intermediate or Advanced skills: SQL, Microsoft Office Suite.
  • Proficient with process workflow applications such as Visio, Aris.
  • Travel requirement up to 40%
  • Project Management Professional (PMP®) credential and SPHR or SHRM (SCP) certification preferred but not required.


Why join our team?

  • With us, you will work on an international level. As you probably already know, Vetropack works in numerous countries across Europe. Be prepared to make many multicultural connections and work with plenty of interesting people.
  • This position will require a certain degree of travel. You will also be able to see a country or two along the way.
  • You will learn a lot, like tons. Our company invests a lot in the education of our employees, both inside and outside of the company. We recently integrated a new LMS into our company.
  • Numerous chances for development.
  • Join us and be prepared to make friends for life. 


How to apply

Apply though Vetropack Career Site. All documentation should be submitted in English language.


Looking forward to receiving your application!


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More details about Vetropack Group looking for https://www.vetropack.com/en/


Hum na Sutli, HR

Ustanova:  Vetropack Straža d.d.
Prilagođeno polje 1:  Iskusni profesionalac