Customer Service Manager

Location: Chisinau
Department: IMS

We are thrilled to announce a job opportunity for the position of Customer Service Manager at Vetropack. We are seeking a talented and motivated individual to join our dynamic team. This is an excellent opportunity to contribute to our organization's growth and your career success.

Position overview: In this role, the Customer Service Manager will be responsible to provide ongoing support to customers with respect to the use of the products (identify solutions to the problems that arise and undertake to anticipate any disputes).

Key responsibilities:

• Internal and external contact for all customer-specific technical questions. 

• Monitoring and responding to possible complaints according to the stated system.

• Proposing and monitoring of the improvements in the field of work and business.

• Initiation of pro-active, preventive, and corrective measures with the specialist departments of the plant.

• Guide the continuous improvement process and understand the verification of the related actions are increasing the customer satisfaction in reality.

• Ensuring a uniform reporting system internally and externally.

• Maintenance of a customer database.

• Observance of customer-specific requirements and their implementation on the plant.

• Cross-plant customer support for specific product groups, intercompany business and in relation to our SAM.

Requirements:

• Associate degree or above in Sales, Quality or related field.
• Minimum of 5-year successful experience in customer service positions.
• Proactivity towards the internal customer and proximity to the final customer.
• Ability to work independently, with minimal supervision.
• Exceptional communication and interpersonal skills, in order to assist clients with their requests, questions, complaints and needs.
• Teamwork skills, problem solving, and proactive approach.
• Ability to use software, such as SAP - QM complaints management, Microsoft Office.
• Fluently in Romanian and English (B1 level is required).

Why join our team 

• With us, you will work on an international level. As you probably already know, Vetropack works in numerous countries across Europe. Be prepared to make many multicultural connections and work with plenty of interesting people. 
• This position will require a certain degree of travel. You will also be able to see a country or two along the way.
• You will learn a lot, like tons. Our company invests a lot in the education of our employees, both inside and outside of the company. We recently integrated a new LMS into our company.
• Numerous chances for development.
• Join us and be prepared to make friends for life.

We offer competitive compensation and benefits packages commensurate with experience and qualifications. Details regarding salary, benefits, and other employment-related information will be discussed with shortlisted candidates during the interview process.

How to Apply: If you are interested in this exciting opportunity and meet the requirements, please submit your updated resume for the role. Job posting is open until 29.11.2024.

Selection Process:
The selection process will include a review of applications, interviews, and possibly assessments or presentations, as determined by the hiring team. We will contact only the shortlisted candidates for further evaluation. Please note that only candidates selected for an interview will be contacted. We thank all applicants for their submissions.

We enable everyone to enjoy beverages and food in the most elegant, safe, and responsible way. More details about Vetropack Group looking for https://www.vetropack.com/en/

Look forward to reviewing your application and potentially welcoming you to our Vetropack family.

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